Digital Insights

Service Design: What Is It and What Does It Involve?

Episode Summary

Confused by the term service design? Wondering how it relates to customer experience or user experience design? In this post, I attempt to bring some clarity.

Episode Notes

Each episode of Digital Insights is based on the articles of Paul Boag. To read the post related to this post go to: https://boagworld.com/digital-strategy/service-design/